Frequently asked questions

How can I start an order?


The three easiest ways... 1. Visit our product page and start an order from a specific product page. Just click the "start an order button. 2. Become a member and request a quote/proof straight from a design page. Just fill out and submit the associated order form. 3.Click on our email link located at the bottom of each page. However you choose, we will be in touch soon after.




Do I have to order a design in the library?


No, not at all...even though we have some great ones! Email us your ideas and we will work our magic to bring it to reality! Including images or sketches in your email will help us tremendously! It speeds up the process to know we are on the same page with your expectations! The more details you provide, the better!




Is there an extra charge for art?


Of course not! The price you will be quoted already includes all art fees...nice huh?




How do I recieve my order?


If you are in the US, we will ship it straight to your door. If you are local, we would love for you to come pick up your order and say hey! We love to meet all of our happy customers : )




I submitted an online inquiry, when should I hear back?


Once we receive the online inquiry, we will reach out to you within 48 hours. However, we are human and can get behind sometimes! If you don't hear from us, reach out to us again at hello@trtsc.com.




How long does the entire process take, start to finish?


On average, the process takes 10 days after you have approved the proof and provided sizes & quantities. Turn around times may vary due to stock issues. It's best to order early if possible!




When will I recieve an invoice?


After the art has been approved the art and the needed quantities & sizes have been provided, you will receive an invoice through basecamp to approve order details and price.




When will my invoice payment be due?


The invoice total or remaining balance will be due before orders are shipped or at the time of pick up.




Do you print re-orders?


As long as you meet order minimums, we can reprint any order. Reach out to us and we will do our best to help. See "order minimums" question above.




Are there order minimums?


Yes. Minimums are based on the number of screens used/ink colors used: 1 color - 12 pieces, 2+ colors - 24 pieces.




Will I be required to pay a deposit?


All orders require a 50% deposit before production begins. The remainder will be due upon order completion.




How will I recieve my proof and communicate feedback/approval?


COLLEGIATE + GREEK customers will be provided with a link to join their project on the BASECAMP app. This platform allows us to upload files for approval and have an open line of communication between everyone involved. SCHOOLS + ATHLETICS & BUSINESS + EVENTS customers will receive a proof and communicate feedback through email.




Can I buy blank products?


Nope! Can't do it.




Can I use a product that is not on your site?


Of course! Send us what you are looking for and we will do our best to find it. You can check out additional products at alphabroder.com and send us the item numbers of interest. We can send you a quote and check stock for you!




Are you licensed to sell greek products?


Yes we are! The Red T-Shirt Company is licensed to print greek apparel through Affinity Greek Licensing. All designs must be approved by Affinity before we can send out your proof. If a design is rejected by Affinity, due to their brand regulations, we will work with you to find an alternative option.




How much is shipping?


Shipping costs will vary due to the destination, but will be clearly listed on the invoice for approval and understanding before production begins. There will no hidden fees. What you see on the invoive is what you pay.




Can I pay extra for a rush order?


You can pay additional costs for one day shipping. Let us know if you will be needing this so shipping costs can be calculated correctly.




Can I cancel my order?


Orders may not be cancelled once production has started. If you need to cancel an order, contact us ASAP. If production hasn't started, but garments were ordered, you may be responsible for paying a restocking fee. Cancellation/restocking fees will vary due to order size.




Can we return our order?


We can't accept returns since we print custom apparel. If you are ordering a garment that you are not familiar with, check size charts on our product page or reach out to ask questions. If items arrive too small or too large, we cannot exchange. Make sure you order the correct sizes based on given specs.




What payment methods are accepted?


Cash, credit, debit, and business/organization checks are accepted. We currently do not accept personal checks, due to non-payment issues. Payments can be made by mail, by phone, in person & online...hopefully real soon!





FAQ

Common questions + answers...

THE RED TSHIRT COMPANY

302 INTERSTATE DRIVE . ARCHDALE . NORTH CAROLINA

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